Support and Technical Service
We offer a quality technical service, combining customized assistance plans with the support and specialized advice of our team throughout the project cycle.
Technical Support
We provide our customers with a specialized technical team for all our devices. We offer telephone assistance to resolve any incident, as well as repair and maintenance work. All this is managed from our own after-sales service.
Maintenance service
We offer the possibility of configuring the maintenance of the devices depending on the operational needs of our customers, thus guaranteeing a flexible and efficient service.
Technical consulting
We are specialized in the integral management of projects, accompanying the client from the design to the start-up, with the development of customized solutions that facilitate the implementation of all projects. We also respond to the needs of our customers by offering an advisory and collaboration service for the resolution of incidents.
Flexible plans
Gold, Silver and Platinum Packages
Adjusted to the different needs, in order to guarantee the optimal state of the equipment and extend its useful life. And we even go a step further by designing flexible and customized maintenance plans.
Platinum Plan
Platinum maintenance offers a flexible configuration that allows you to customize key aspects of the service such as:
- Response times
- The logistics of device pickup and delivery
- The duration of the contract, depending on operational requirements
Preventive Plan
The maintenance service is designed for customers who require maximum availability of their equipment, including options such as:
- Preventive revision to avoid future incidents.
- Priority technical assistance with guaranteed response times.
- Detailed reports on the overall device status.
Real-time Infrormation
We provide customers with detailed information on the status of their request and the progress of the repair. Our goal is to offer an agile, close and efficient service, minimizing downtime and ensuring the operational continuity of your equipment.
Advice
Our sales and technical team is available to advise and design the solution that best suits each operating environment, do not hesitate to contact us!
Contact
If you have any questions, please write to info@itos.es or call us at +34 916 400 091.
Our team will assist you as soon as possible.
Why ITOS?
Tailor-made solutions
At ITOS we are concerned about the interests of our clients, therefore, we work with the client developing unique and complete solutions, specific for each sector, and with a fast response time.
Own Technical Support
With our own technical support we are able to give a better quality response and know first hand the requirements of each customer.
Innovative proposals
We are constantly evolving in the search for innovations that allow us to satisfy our customers and anticipate new market demands.