Support and Services
We know the customer needs. Therefore, we strive to provide a quality service with the design of tailored assistance packages for your devices, along with advice and technical support of our specialists throughout the implementation of the projects.
We ensure customer care through our telephone helpline for hardware, software and installations, as well as repair work, all under the strictest quality standards and using state-of-the-art equipment. And all through our own Spain-based After Sales Service.
ITOS offers its customers a wide range of maintenance packages –Gold, Silver and Platinum Packages– tailored to their needs, thus guaranteeing the optimum condition of all items of equipment and extending their working life. And we even go one step further, designing flexible, customized maintenance plans tailored to each customer's requirements.
We specialize in holistic project management, guiding the customer from the design stage through to commissioning, with the development of customized solutions to facilitate the implementation of all projects. We also respond to our customers' needs by offering a consultation and partnership service to troubleshoot any incidents.
Bespoke Solutions. At ITOS we care about our customers’ interests, which is why we are flexible and adapt to their needs to ensure success in all their projects. We work alongside the customer to develop unique, complete solutions which are specific to each sector, all with a fast response time.
In-House Technical Support. Our in-house technical support allows us to ensure a high-quality service and know the customer’s requirements first-hand.
Innovative Proposals. We are constantly evolving in the search for innovations to satisfy our customers’ needs and anticipate new market demands.
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ITOS® will be presenting its new IT-50 and IC-55 devices at the 2017 Madrid Logistics & Distribution trade fair on 7 and 8 November. Read more